LEVERAGED BY MANY FINE RETAILERS
We believe to truly transform retail humans, you must lead with education. That is at the core of what we’ve done since 1989, and fortunately today it has never been easier for retail organizations in any vertical, of any size, in any location, to create and distribute educational content to each member of their organization. Whether utilizing our compelling retail education content, or choosing to build-your-own, our platform enables retail education at any scale.Learn More...
Does the recently hired talent in your organization begin their career understanding your brand’s mission, vision, and values? And untimately how would you know? Our Brand component of platform tools enables the delivery of informational content in a measurable format. The possibilities are endless, and the barriers are minimal.Learn More...
It’s a fool's errand to manage a standard, if that standard hasn’t been communicated and demonstrated properly. At Progress Retail, our core has always been the delivery of education, but with the advent of our education platform, transparency and qualitative analysis of comprehension in real-time is made possible through Sales Coach & Retail Supervisor.Learn More...
Outcomes that are desired and scalable can occur when humans are provided a process. This is a tenant of basic management, and today technology also has a role to play. Within the education platform, we leverage productivity products in a single solution that revolves around retail learning and development. That way, your team has a single gateway for most of their career functions, and can spend less time wasted.Learn More...
If culture can be simply described as: “what happens in your organization when nobody is looking”; that culture is present at all levels and functions of the organization. A retail organization that authentically has a great culture in their support center, will also have a great culture on the frontline. Retail education has been at the core of Progress Retail for nearly thirty years. Throughout the past three decades, retail has evolved through the advent of email, the internet, e-commerce, and the variety of new marketing channels for customer acquisition. The education of the organization has taken a back seat, as retailers have played catch-up from the omnichannel storm, and culture has suffered with increasing employee turnover, decreased engagement, and lack of overall career wellbeing.
Yeah, we said it. C.A.R.E. Customers Are Really Everything® has had over twenty-five years durability for a reason. It’s synthesis shifts the human being, which creates a strong foundation to build skills and purposeful behavior as a retailer. Building from that strong foundation, this enables proven processes and selling tools to stick, and become a part of your firm’s DNA. When armed with the empathic perspective of your customers, your teams’ aggregate ability will skyrocket, increasing sales, and increasing market-share.
Is the mission of your organization consistent between the front-line and the support center? How often does an individual from the shop floor desire to work in the head office? Often times, they discover a very different environment, bearing little resemblance to where they came from. H.E.L.P.™ aims to minimize the chasm between the support center and front-line retail teams. It creates a system for organizational problem solving and a feedback-oriented approach to resilience building. It reframes purpose through the use of sensory empathy and structured language techniques.
The multi-site manager has always been the gatekeeper of standards; it’s always been a challenging role. There’s just no place to hide anymore. The Internet has forced all retailers to be honest, and the demands have just increased for physical retail. S.M.A.R.T.™ unveils the true purpose of the multi-site manager, their goal of making themselves redundant through strong operational excellence, recruitment, and development of future leaders.
It’s no secret. Retail’s changing existence has created a stir of panic. “Grandma is dying, and that’s okay…”, as NYU Professor Scott Galloway said in relation to old physical retail. Physical retail’s demise has been largely exaggerated, but one thing is for certain: technology and speed are bleeding into every function of a retail organization from Human Resources to Finance to Merchandising. Is your executive team up to the task?
Head of Retail, Volcom Australia
Head of Retail, Assembly Label