We are a team of diverse individuals that love retail, and live for the front-line retail team member. Most of us have deep retail experience, ranging from the shop floor to executive level.
Our mission is to enable every member of a retail organization to connect deeply with themselves, their company, their career, and their customers. This impacts everything we do.
We begin with education. A workforce that is more informed is more empowered. Our platform tools layer around education to enhance and qualitatively assess comprehension and performance.
We are a diverse team of retail executives, educators, technologists, and media specialists.
FOUNDER & CHIEF CREATIVE OFFICER
Terry leads the development of compelling content that has been the differentiation of Progress Retail since inception.
CHIEF EXECUTIVE OFFICER
Ray operates in between the technology and education teams with a keen eye for what works on the shop floor.
CHIEF TECHNOLOGY OFFICER
Kash is the architect of the overall platform, and leads the technology team towards transforming our retail partners.
ONBOARDING FACILITATOR & CLIENT SUCCESS
Desiree is instrumental in transformative onboarding programs that serve as a first impression between your team and our business.
VIDEO & GRAPHIC DESIGNER
Kevin and the media team design our story, whether that is world-class retail education, or the communication of our brand.
1989 - Founded
People in Progress was founded in Australia, and quickly became known for its transformative, human-centered live training courses.
1998 - C.A.R.E. ®
The selling system for the front-line, C.A.R.E. Customers Are Really Everything® has a proven following, and retailers throughout the region are benefiting.
2005 - P.I.P. Interactive
The business launches People in Progress Interactive, an early attempt at capturing online learning with an empathic foundation.
2010 - America
People in Progress principally relocates to Los Angeles, California in an attempt to leverage the large US retail marketplace.
2017 - New Direction
The business launches its proprietary learning management system, and adapts its content for the online learner.
2018 - Restart
The business rebrands as Progress Retail with the launch of its retail platform and education suite of products.