EDUCATE

IT’S THE DAWN OF A NEW EMPLOYMENT ERA IN RETAIL.
Stock and sell doesn’t cut it anymore.

The best retail front-line selling system in the world.

Yeah, we said it. C.A.R.E. Customers Are Really Everything® has had over twenty-five years durability for a reason. It’s synthesis shifts the human being, which creates a strong foundation to build skills and purposeful behavior as a retailer. Building from that strong foundation, this enables proven processes and selling tools to stick, and become a part of your firm’s DNA. When armed with the empathic perspective of your customers, your teams’ aggregate ability will skyrocket, increasing sales, and increasing market-share.
C.A.R.E.™ Includes:

  • Compelling in-person, onboarding program
  • Personalization for each retail vertical online and offline
  • Management program, C.A.R.E.™ Coach that closes the front-line learning loop
  • Supporting education and mini-courses for the front-line
  • Bite-size, self-paced learning
  • 2D/3D animations, in-store skill demonstrations, and PDF download support

CLOSING THE CHASM BETWEEN THE SUPPORT CENTER AND FRONT-LINE.

Is the mission of your organization consistent between the front-line and the support center? How often does an individual from the shop floor desire to work in the head office? Often times, they discover a very different environment, bearing little resemblance to where they came from. H.E.L.P.™ aims to minimize the chasm between the support center and front-line retail teams. It creates a system for organizational problem solving and a feedback-oriented approach to resilience building. It reframes purpose through the use of sensory empathy and structured language techniques.

  • Compelling in-person, onboarding program
  • Supporting education and mini-courses for support center roles
  • Bite-size, self-paced learning
  • 2D/3D animations, 50+ skill demonstration scenes, and PDF download support

NO HIDING IN THE FOOD COURT

The multi-site manager has always been the gatekeeper of standards; it’s always been a challenging role. There’s just no place to hide anymore. The Internet has forced all retailers to be honest, and the demands have just increased for physical retail. S.M.A.R.T.™ unveils the true purpose of the multi-site manager, their goal of making themselves redundant through strong operational excellence, recruitment, and development of future leaders.

  • Compelling in-person, tailored onboarding program
  • Supporting education and mini-courses for multi-site management roles
  • Bite-size, self-paced learning
  • Virtual simulation and developmental review vehicles

RETAIL EDUCATION’S LAST MILE

It’s no secret. Retail’s changing existence has created a stir of panic. “Grandma is dying, and that’s okay…”, as NYU Professor Scott Galloway said in relation to old physical retail. Physical retail’s demise has been largely exaggerated, but one thing is for certain: technology and speed are bleeding into every function of a retail organization from Human Resources to Finance to Merchandising. Is your executive team up to the task?

  • Compelling in-person, bespoke onboarding program
  • Bite-size, self-paced learning
  • Nearly four hours of content
  • Vertical-specific demonstration scenes
  • Thirty varied quiz assessments types
  • Nine PDF downloadable support documents
  • Tailored Onboarding Program

IT’S THE DAWN OF A NEW EMPLOYMENT ERA IN RETAIL.

Education is the core of our business, and has been for nearly thirty years. We have years worth of retail career development education, with more in development. Progress Retail can’t tell your firm’s story as well as you can. That’s where course designer comes in. Design courses for your team to learn about your brand, your product, and your values.

  • Drag & Drop
  • Assessments
  • Leaderboards and Community Support
  • Reporting
  • Studio Services
  • Notes & Discussion

WE’RE SERIOUS ABOUT RETAIL LEARNING & DEVELOPMENT

Progress Retail’s full suite of education courses have consistent threads sewn within that can serve as that foundation for your firm to build its culture. Whether it’s a front-line casual sales professional, or the Chief Customer Officer, our retail education platform enables the consistent delivery of tailored education, information, and communication to every member of your organization. Progress Retail has illuminated the pathway for true career progression to take off. The four core retail education courses, C.A.R.E.™, H.E.L.P.™, S.M.A.R.T.™, & E.X.E.C.™, are geared at front-line, support center, multi-site manager, and executive level roles respectively. These core courses are then supported by a growing library of supporting retail education, delivered in smaller formats, and provide deep dives on specific functions of these roles in areas such as recruiting, clienteling, interviewing, and compliance for example.

CONTACT US

LET’S HAVE A CONVERSATION ABOUT EMPOWERING YOUR RETAIL TEAM WITH EDUCATION.