Few products will achieve the depth of emotional meaning as jewelry. Considering life’s most expensive purchases, an engagement ring symbolizing meaningful commitment to one’s partner is generally a top three largest purchase. The jewelry selling process has the same steps as any other retail vertical, but it’s structured with different depth in certain segments of the sale, particularly if the bridal sale is an emphasis for your firm. Jewelry is temporarily protected from e-commerce, particularly in the large basket ranges, but not for long as augmented reality and 3D printing will provide a seamless and fast transaction. As jewelry retail stores will always be intimately involved, how much of a priority is preparing your team?

What differentiates you? Is it your repairs, warranties, or extended service plans? Is it the manufacturing process, or the origins of your precious metals or stones? Can you say with confidence that every member of your front-line team is 100% delivering those details accurately to your customers? The gift of giving jewelry has to be more than commodities pulled from the ground, or the 4Cs. This requires thoughtful architecture and communication of a brand and its collections of jewelry. Our retail education platform enables the delivery of that story to your entire organization.

C.A.R.E.™ Customer: Jewelry is the front-line sales professional retail education course available to every employee.

Transforming Your Firm’s Culture Through Education

If culture can be simply described as: “what happens in your organization when nobody is looking”; that culture is present at all levels and functions of the organization. A retail organization that authentically has a great culture in their support center, will also have a great culture on the frontline. Retail education has been at the core of Progress Retail for nearly thirty years. Throughout the past three decades, retail has evolved through the advent of email, the internet, e-commerce, and the variety of new marketing channels for customer acquisition. The education of the organization has taken a back seat, as retailers have played catch-up from the omnichannel storm, and culture has suffered with increasing employee turnover, decreased engagement, and lack of overall career wellbeing.


Retail Education

We believe to truly transform retail humans, you must lead with education. That is at the core of what we’ve done since 1989, and fortunately today it has never been easier for retail organizations in any vertical, of any size, in any location, to create and distribute educational content to each member of their organization. Whether utilizing our compelling retail education content, or choosing to build-your-own, our platform enables retail education at any scale.

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Retail Branding

Does the recently hired talent in your organization begin their career understanding your brand’s mission, vision, and values? And untimately how would you know? Our Brand component of platform tools enables the delivery of informational content in a measurable format. The possibilities are endless, and the barriers are minimal.

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Retail Performance

It’s a fool's errand to manage a standard, if that standard hasn’t been communicated and demonstrated properly. At Progress Retail, our core has always been the delivery of education, but with the advent of our education platform, transparency and qualitative analysis of comprehension in real-time is made possible through Sales Coach & Retail Supervisor.

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Retail Process

Outcomes that are desired and scalable can occur when humans are provided a process. This is a tenant of basic management, and today technology also has a role to play. Within the education platform, we leverage productivity products in a single solution that revolves around retail learning and development. That way, your team has a single gateway for most of their career functions, and can spend less time wasted.

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