White Goods

Few individuals enjoy going to buy a new refrigerator or washing machine. One thing in the last ten years has changed though, and that is the customer has a good idea of what they’ll be purchasing before they step in your store. The customer scans or types in the model number into their favorite search engine on their mobile device to compare pricing, while your sales professional is speaking. It’s tough; it’s competitive, and it’s only going to increase. Besides the sales side, why buy that washing machine from your store and not your competitor down the street? What differentiates you? Is it your installation services, warranties, or extended service plans? Can you say with confidence that every member of your front-line team is 100% delivering those details accurately to your customers?

When it comes to home appliances, it comes down to trust, and efficient, developed sales professionals. It’s basics: the empathy, the communication skills, as well as the measurable sales processes from our front-line retail education courses. Our retail education platform ensures the delivery of any expected standard to your entire organization.

C.A.R.E.™ Customer: White Goods is the front-line sales professional retail education course available to every employee.

Transforming Your Firm’s Culture Through Education

If culture can be simply described as: “what happens in your organization when nobody is looking”; that culture is present at all levels and functions of the organization. A retail organization that authentically has a great culture in their support center, will also have a great culture on the frontline. Retail education has been at the core of Progress Retail for nearly thirty years. Throughout the past three decades, retail has evolved through the advent of email, the internet, e-commerce, and the variety of new marketing channels for customer acquisition. The education of the organization has taken a back seat, as retailers have played catch-up from the omnichannel storm, and culture has suffered with increasing employee turnover, decreased engagement, and lack of overall career wellbeing.


Retail Education

We believe to truly transform retail humans, you must lead with education. That is at the core of what we’ve done since 1989, and fortunately today it has never been easier for retail organizations in any vertical, of any size, in any location, to create and distribute educational content to each member of their organization. Whether utilizing our compelling retail education content, or choosing to build-your-own, our platform enables retail education at any scale.

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Retail Branding

Does the recently hired talent in your organization begin their career understanding your brand’s mission, vision, and values? And untimately how would you know? Our Brand component of platform tools enables the delivery of informational content in a measurable format. The possibilities are endless, and the barriers are minimal.

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Retail Performance

It’s a fool's errand to manage a standard, if that standard hasn’t been communicated and demonstrated properly. At Progress Retail, our core has always been the delivery of education, but with the advent of our education platform, transparency and qualitative analysis of comprehension in real-time is made possible through Sales Coach & Retail Supervisor.

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Retail Process

Outcomes that are desired and scalable can occur when humans are provided a process. This is a tenant of basic management, and today technology also has a role to play. Within the education platform, we leverage productivity products in a single solution that revolves around retail learning and development. That way, your team has a single gateway for most of their career functions, and can spend less time wasted.

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