Meet Progress Retail

Our mission is to enable every member of a retail organization to connect deeply with themselves, their company, their career, and their customers.

Testimonials

OUR TEAM

We're retailers!

Terry Hawkins

FOUNDER & CHIEF CREATIVE OFFICER

Terry leads the development of compelling content that has been the differentiation of Progress Retail since inception.

Ray Riley

CHIEF EXECUTIVE OFFICER

Ray operates in between the technology and education teams with a keen eye for what works on the shop floor.

Desiree Hurwood

Progress Faciliator & Client Success

Desiree is instrumental in transformative onboarding programs that serve as a first impression between your team and our business.

Casey Fox

Progress Faciliator & Client Success

Casey is instrumental in transformative launch programs that serve as a first impression between your team and our business.

Kevin Dean

VIDEO & GRAPHIC DESIGNER

Kevin and the media team design our story, whether that is world-class retail education, or the communication of our brand.


THROUGHOUT THE YEARS

1989 - Founded

People in Progress was founded in Australia, and quickly became known for its transformative, human-centered live training courses.

1998 - C.A.R.E. ®

The selling system for the front-line, C.A.R.E. Customers Are Really Everything® has a proven following, and retailers throughout the region are benefiting.

2005 - P.I.P. Interactive

The business launches People in Progress Interactive, an early attempt at capturing online learning with an empathic foundation.

2010 - America

People in Progress principally relocates to Los Angeles, California in an attempt to leverage the large US retail marketplace.

2017 - New Direction

The business launches its proprietary learning management system, and adapts its content for the online learner.

2018 - Restart

The business rebrands as Progress Retail with the launch of its retail learning experience platform.

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