Yeah, we said it. C.A.R.E. Customers Are Really Everything® has had over twenty-five years durability for a reason. It’s synthesis shifts the human being, which creates a strong foundation to build skills and purposeful behavior as a retailer. Building from that strong foundation, this enables proven processes and selling tools to stick, and become a part of your firm’s DNA. When armed with the empathic perspective of your customers, your teams’ aggregate ability will skyrocket, increasing sales, and increasing market-share.
Is the mission of your organization consistent between the front-line and the support center? How often does an individual from the shop floor desire to work in the head office? Often times, they discover a very different environment, bearing little resemblance to where they came from. H.E.L.P.™ aims to minimize the chasm between the support center and front-line retail teams. It creates a system for organizational problem solving and a feedback-oriented approach to resilience building. It reframes purpose through the use of sensory empathy and structured language techniques.
The multi-site manager has always been the gatekeeper of standards; it’s always been a challenging role. There’s just no place to hide anymore. The Internet has forced all retailers to be honest, and the demands have just increased for physical retail. S.M.A.R.T.™ unveils the true purpose of the multi-site manager, their goal of making themselves redundant through strong operational excellence, recruitment, and development of future leaders.
It’s no secret. Retail’s changing existence has created a stir of panic. “Grandma is dying, and that’s okay…”, as NYU Professor Scott Galloway said in relation to old physical retail. Physical retail’s demise has been largely exaggerated, but one thing is for certain: technology and speed are bleeding into every function of a retail organization from Human Resources to Finance to Merchandising. Is your executive team up to the task?
Head of Retail, Volcom Australia
Founder & CEO, Assembly Label
Founder & CEO, Mecca Brands
Head of Retail, Assembly Label
Global General Manager Retail, Seed Heritage